Stakeholder’s Expectation on Integrating ICT and the 5T Framework for Transformative e-Governance in Odisha

Abstract

This paper seeks to examine how Information and Communication technology (ICT) and the 5T Governance Framework: i) Teamwork, ii) Technology, iii) Transparency, iv) Time and v) Transformation are amalgamated in Odisha. This has enabled high-quality e-Governance, better service provision, and transparency and citizen participation. The paper analyses policy intervention, introduction of ICT infrastructures and the socio-economic impacts on the citizens. It contains the discussion on challenges, lessons learned, and recommendations on the sustainable governance reform with references to the potential of technology-driven models of governance. People, the administration, business partners and civil society are stakeholders who play a crucial role in designing, implementing and assessing ICT projects. This combines the information on e-governance and Odisha policies and experiences to determine how ICT strategies relate to the expectations of stakeholders and how they support the 5T objectives.