The Metaverse and the Rule of Risk: AI Insights, Human Judgment, and the Future of Digital Governance

Abstract

The appearance of the metaverse is changing the business and education ecosystem, and has brought new legal, ethical, and regulatory issues in the areas of risk governance and insurance law. The given work is a comparative analysis of the views of the experts human opinion and AI-generated in order to investigate the socio-technical, economic, and legal aspects of the metaverse. The study will draw upon a thematic analysis of semi-structured interviews with experts in the field of subject matter and compare their answers with the Chatbot responses provided by ChatGPT to extract the primary themes in the area of digital identity, virtual teamwork, data control, and cybersecurity. Although the two sources acknowledge the transformative potential of the metaverse in virtual business and immersive education, analysts note that the regulatory coherence, privacy regulations, and responsibility cutoffs must be established to eliminate the potential of systemic threats. The insights produced by AI, in their turn, underline the scalability and accessibility of metaverse technologies and tend to downplay the complexity of compliance and liability. The paper highlights the importance of legal uncertainty related to digital assets, decentralized governance, and AI-based interactions as the new space of insurance innovation and risk modelling. This study brings together technological vision and the professional judgment to fortify the existing knowledge on governance, liability and ethical accountability in the emergent digital economies, and provides policy implications to policymakers, insurers and legal professionals in the digital age.