D. Roy, U. A. Bhale, H. S. Bedi, and S. Ray, “Evaluating Uni-Dimensional versus Multi-Dimensional Approaches to Customer Engagement–Satisfaction Relationships”, Int. Ins. Law. Rev., vol. 33, no. S5, pp. 1–17, Oct. 2025, doi: 10.64526/iilr.33.S5.1.