ROY, Madhu Bala; ROY, Abhishek. Acceptance of Chatbot in government services: An analysis of responses from 1,00,000 actual users of chatbot during covid vaccination drive in West Bengal. International Insurance Law Review, Sussex, U.K., v. 33, n. S5, p. 495–506, 2025. DOI: 10.65677/iilr.33.S5.31. Disponível em: https://lumarpub.com/iilr/article/view/33.S5.31. Acesso em: 24 aug. 2026.